Shipping policy
Yes. Since your products are made to order through Printful and Tapstitch, your policy should not promise the same production or delivery time for every item. Printful and Tapstitch use different fulfillment timelines, and Tapstitch currently states that shipping and delivery generally take 5–15 working days.
Here is a cleaner, more accurate version you can paste into Shopify → Settings → Policies → Shipping policy:
Shipping Policy
Last updated: July 22, 2026
Thank you for shopping with Built in the Fire. Many of our products are produced specifically for each customer through our print-on-demand fulfillment partners, including Printful and Tapstitch. Because items are made to order, production time is separate from shipping time.
Order Processing and Production
Most orders begin production within 2–7 business days after payment is successfully completed.
Certain products, specialty garments, embroidered items, custom designs, or high-volume orders may require additional production time.
Orders placed on weekends or holidays will begin processing on the next business day.
During product launches, holidays, sales, or periods of unusually high demand, processing may take longer. We will contact you if there is a significant delay affecting your order.
Multiple Shipments
Products may be fulfilled by different production facilities or fulfillment partners. As a result, items from the same order may arrive:
- In separate packages
- On different delivery dates
- With separate tracking numbers
You will not be charged additional shipping fees solely because an order is divided into multiple shipments.
Shipping Rates
Shipping charges are calculated and displayed at checkout based on:
- Delivery destination
- Product type and weight
- Fulfillment location
- Available shipping method
Any available expedited option will appear during checkout. Expedited shipping affects carrier transit time and does not necessarily shorten production time.
Estimated Delivery Times
Delivery times vary by product, destination, fulfillment partner, carrier, and customs processing.
General estimates after production are:
United States standard delivery: approximately 3–10 business days
International delivery: approximately 7–21 business days
Some Tapstitch products may take approximately 5–15 working days for shipping and delivery, excluding production delays, holidays, customs clearance, and address-related delays.
These timeframes are estimates and are not guaranteed. Production time is not included unless specifically stated.
Shipment Confirmation and Tracking
When tracking becomes available, you will receive a shipment-confirmation email containing your tracking number or tracking link.
Tracking information may take up to 24–48 hours to update after a shipping label is created.
A shipping-label notification does not always mean the carrier has physically received the package. Please allow time for the carrier’s tracking system to update.
Delivery Delays
Built in the Fire is not responsible for delays caused by circumstances outside our reasonable control, including:
- Carrier disruptions
- Severe weather
- Customs inspections
- Holiday volume
- Labor disruptions
- Incorrect or incomplete addresses
- International transportation delays
We will make reasonable efforts to help investigate delayed shipments.
Incorrect or Incomplete Addresses
Customers are responsible for entering a complete and accurate shipping address at checkout.
Please review your:
- Street address
- Apartment or unit number
- City
- State or province
- Postal code
- Country
- Telephone number, when required
Contact us immediately if you notice an error. Address changes cannot be guaranteed once an order has entered production or fulfillment.
If a package is returned because the customer provided an incorrect, incomplete, or undeliverable address, the customer may be responsible for any additional production, return, or reshipping costs.
Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, brokerage fees, or other government charges.
These charges are not included in the product price or shipping charge unless expressly stated during checkout. The customer is responsible for charges imposed by the destination country.
We are not responsible for customs delays or for packages refused because the recipient does not pay required import charges.
Packages Marked Delivered
If tracking shows that a package was delivered but you cannot locate it, please:
- Confirm that the shipping address on the order is correct.
- Check around the delivery location.
- Ask household members, neighbors, front-desk staff, or property management.
- Contact the carrier using the tracking number.
Contact us promptly after completing these steps, and we will help review the available tracking information.
Built in the Fire is not automatically responsible for theft, loss, or misplacement after a carrier confirms delivery, but we will reasonably assist with the investigation.
Lost Packages
If tracking has not updated or the package appears lost in transit, contact us as soon as possible.
Claims involving Printful products should generally be reported within 30 days after the estimated delivery date.
Submitting a claim does not guarantee a refund or replacement. Eligibility depends on the carrier investigation, fulfillment-partner requirements, tracking history, and circumstances of the shipment.
Damaged, Defective, or Incorrect Items
Inspect your order when it arrives.
If you receive an item that is damaged, defective, misprinted, or different from what you ordered, contact us within 14 days of delivery at:
builtinthefire.coaching@gmail.com
Include:
- Your order number
- A description of the problem
- Clear photographs of the entire item
- Close-up photographs of the defect or damage
- Photographs of the packaging and shipping label
Do not discard the item or packaging until your claim has been reviewed.
Approved claims may be resolved through a replacement, refund, or store credit, depending on the circumstances. Printful allows claims for misprinted, damaged, or defective products within 30 days of receipt, but using a shorter customer reporting window gives your store enough time to collect evidence and submit the fulfillment claim.
Order Changes and Cancellations
Because products may enter production shortly after an order is placed, changes and cancellations are not guaranteed.
Contact us immediately if you need to request:
- A size change
- A color change
- An address correction
- An order cancellation
Once production has started, we may be unable to modify or cancel the order.
Contact Us
For shipping questions, contact:
Built in the Fire
Email: builtinthefire.coaching@gmail.com
Phone: +1 (661) 855-0898
Location: California, United States
Please include your full name and order number so we can assist you efficiently.
Important adjustment
Remove the line promising:
Domestic Expedited Shipping: 2–4 business days
Keep it only when Shopify actually displays and sells a verified expedited service at checkout. “Expedited shipping” usually speeds up carrier transportation, but it does not necessarily speed up print-on-demand production.
You also need separate Shopify pages for:
- Return and Refund Policy
- Terms of Service
- Privacy Policy
- Contact Information
Shopify lets you publish each one under Settings → Policies, and you remain responsible for ensuring the written policy matches how the store actually handles orders.
Tapstitch generally does not accept ordinary returns or exchanges on made-to-order products unless there is a manufacturing defect or a shipping error attributable to Tapstitch. Your customer-facing refund policy should therefore clearly distinguish defective products from sizing mistakes or changes of mind.