Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Armorofgod.ephesians@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Armorofgod.ephesians@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Armorofgod.ephesians@gmail.com.
Thank you for shopping with Built in the Fire. Many of our products are made to order through third-party print-on-demand and fulfillment partners, including Printful and Tapstitch.
We offer a 30-day return window, subject to the conditions below.
Return Eligibility
You have 30 days after receiving your item to request a return.
To qualify for a standard return, the item must be:
- Unworn, unused, and unwashed
- Free from odors, stains, hair, makeup, deodorant marks, or other signs of wear
- In its original condition
- Returned with any original tags and packaging
- Accompanied by your receipt or proof of purchase
Returns that do not meet these requirements may be refused or may receive a reduced refund where permitted by law.
Starting a Return
To request a return, contact:
builttinthefire.coaching@gmail.com
Please include:
- Your full name
- Order number
- Item or items you want to return
- Reason for the return
- Photographs, when the item is damaged, defective, or incorrect
Do not send an item to Printful, Tapstitch, the address shown on the shipping label, or any other address without receiving return instructions from us first.
Because products may be fulfilled from different locations, the correct return destination will be provided after your request is reviewed.
Items returned without authorization may not be accepted or refunded.
Return Shipping Costs
For standard returns, including returns based on size, fit, preference, or change of mind, the customer is responsible for return shipping costs unless otherwise required by law.
Original shipping charges are generally nonrefundable.
We recommend using a trackable shipping method. We are not responsible for return packages that are lost or damaged before reaching the approved return destination.
When a return results from a verified manufacturing defect, damaged item, misprint, or fulfillment error, we may provide a replacement, refund, or prepaid return instructions depending on the circumstances.
Made-to-Order Products
Most products sold by Built in the Fire are made specifically after an order is placed.
Made-to-order does not automatically mean personalized. However, personalized, customized, or specially modified products may be ineligible for ordinary returns unless they arrive damaged, defective, or incorrect.
Approval of a return does not guarantee that the product will be returned directly to the original fulfillment partner.
Size and Fit
Customers are responsible for reviewing the size chart shown on the applicable product page before ordering.
Choosing the wrong size, fit, or color is generally treated as a standard return rather than a manufacturing defect.
Because products may come from different manufacturers, sizing can vary between styles. Please contact us before ordering when you need help selecting a size.
Damaged, Defective, Misprinted, or Incorrect Items
Please inspect your order immediately after delivery.
Contact us as soon as possible if the item is:
- Damaged
- Defective
- Misprinted
- Incorrect
- Missing from the shipment
For the fastest resolution, report the issue within 14 days of delivery.
Your message should include:
- Your order number
- A description of the problem
- A clear photograph of the entire item
- Close-up photographs showing the defect or error
- A photograph of the shipping label
- Photographs of the packaging when damage occurred during shipment
Do not discard the item or packaging until we have completed our review.
If the claim is approved, we may provide a replacement, refund, store credit, or another appropriate resolution.
Printful requires claims involving misprinted, damaged, or defective products to be submitted within its applicable claim window, so prompt notice helps us submit the claim on your behalf.
Packages Lost in Transit
If your shipment appears lost or tracking has stopped updating, contact us promptly.
We may ask you to confirm:
- The shipping address
- Tracking details
- Whether you contacted the carrier
- Whether the package was checked with household members, neighbors, or building management
A refund or replacement is not guaranteed until the carrier or fulfillment investigation is completed.
Packages Marked Delivered
We are not automatically responsible for packages that a carrier marks as delivered.
Before contacting us, please:
- Verify the delivery address.
- Check around the delivery area.
- Ask household members, neighbors, front-desk staff, or property management.
- Contact the carrier using the tracking number.
We will reasonably assist with reviewing the delivery information, but claims involving theft or loss after confirmed delivery may need to be handled directly with the carrier or local authorities.
Incorrect or Incomplete Addresses
Customers are responsible for entering a complete and accurate shipping address.
If an order is returned because of an incorrect, incomplete, refused, or undeliverable address, the customer may be responsible for:
- Return shipping
- Reshipping costs
- Additional fulfillment costs
- Replacement costs when the original item cannot be recovered
Address changes are not guaranteed after an order enters production.
Nonreturnable Items
The following items are generally not eligible for standard returns:
- Personalized or customized products
- Products made to customer-provided specifications
- Gift cards
- Digital products or downloads
- Items marked final sale
- Items showing signs of wear, washing, damage, or alteration
- Items returned without authorization
- Items returned after the applicable return period
Sale items are not automatically final sale unless they are clearly labeled as such at the time of purchase.
Your legal rights relating to defective or incorrectly supplied merchandise are not affected.
Exchanges
Contact us before attempting an exchange.
Depending on the product and fulfillment source, we may process an exchange through one of the following methods:
- Returning the original item and placing a new order
- Issuing store credit after the return is approved
- Sending a replacement when the original item is defective or incorrect
Replacement availability is not guaranteed.
Cancellations and Order Changes
Because products may enter production shortly after purchase, cancellation and modification requests are not guaranteed.
Contact us immediately when you need to request:
- Cancellation
- Size change
- Color change
- Product change
- Shipping-address correction
Once production begins, we may be unable to cancel or modify the order.
Refunds
We will notify you after an authorized return is received and inspected.
When approved, the refund will be issued to the original payment method, unless another resolution was agreed upon.
Please allow up to 10 business days after approval for us to process the refund. Your bank or card issuer may require additional time to post the funds.
Shipping charges, return-shipping charges, customs duties, and other third-party fees are generally nonrefundable unless the return resulted from our error or refunding them is required by law.
If more than 15 business days have passed since your refund was approved, contact:
builttinthefire.coaching@gmail.com
Shopify processes returns and refunds separately, and refund timing can also depend on the payment provider.
European Economic Area and European Union Customers
Customers located in the European Economic Area or European Union may have a statutory right to withdraw from an eligible online purchase within 14 days after delivery without providing a reason.
This right may not apply to certain goods, including products made to the consumer’s specifications or clearly personalized products.
To exercise a legal withdrawal right, contact us within the applicable period at:
builttinthefire.coaching@gmail.com
Unless otherwise required by law, the customer may be responsible for the direct cost of returning the merchandise.
Nothing in this policy limits any mandatory consumer rights that apply based on the customer’s location. Shopify notes that businesses selling to EEA customers must disclose withdrawal and conformity rights, and newer electronic-withdrawal requirements may also apply.
Contact Us
For questions about returns, exchanges, damaged items, or refunds, contact:
Built in the Fire
Email: builttinthefire.coaching@gmail.com
Phone: +1 (661) 855-0898
Location: California, United States